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Returns and Refunds

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a replacement, or a refund to the original payment method.


To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • Refunds or store credit are issued within 48 hours of receipt of the item(s) returned. (Please be advised it may take additional time to be credited back to your initial payment method)
  • Replacements are sent out within 24 hours. 
  • Customers are not charged for returns when there is a problem with the original order.  Customers are required to be return shipping fees on all other returns.
  • There are No restocking fees for returns and returns will be issued for 100% of the purchase price. 
  • Contact Support@Neoletex.com if you have any questions at all!